Frequently asked questions

Feeling lost? Don’t worry, we’ll help you on your way!

The following is a short list of questions you might have, accompanied by their respective solutions.

If your question isn’t included in this list, please visit our support page and let us know what we can help you with.

General Questions

Use this link to reset your password. If for some reason this doesn’t work, get in touch with us and we’ll work our magic.

Ah yes, the firewall. A creature whose protectiveness is matched only by its natural capriciousness. It is possible for firewalls (especially network firewalls) to interfere with the accessibility and functionality of our website on your browser. Try switching your firewall off or whitelisting our site if you’re having trouble. If it’s your company firewall that’s causing trouble, you might have to switch to a private computer on a private network.

If you’re experiencing log in issues, please visit our support page to troubleshoot. If that doesn’t work, feel free to send us a message and we’ll make sure you can get to studying as soon as possible.

We like to think we are. So far we haven’t had any dissatisfied students, and we haven’t run off to Mexico just yet, so you should be fine.

Course Questions

You will have access to a purchased course for two years, after which your course subscription will expire.

This depends on the course. Some courses have an end exam that you can re-try as many times as you need, and others have a fixed limit of re-tries, such as the Lean Six Sigma Yellow Belt course, which can be taken three times before being locked.

Our courses are optimized for desktop and laptop, but can also be followed on tablets and cell phones.

Currently our courses are optimized for Google Chrome, Safari and Opera.

Our platform and navigation structure was designed in English, but most of our courses are available in both English and Dutch.

You’ll need an internet connection to access and follow your purchased courses.

Payment Questions

You can pay for your courses by PayPal, iDeal, VISA, Mastercard and American Express. Our payment services are provided by Alphacomm Solutions. Your transaction will appear on your bill as ALPHACOMM SOLUTIONS BV.
We do not accept cryptocurrency or conflict diamonds.

To buy a course, please visit the corresponding product page and click the ‘Add to basket’ button. A pop-up will appear, asking you whether you’d like to make a single purchase or purchase multiple licenses.

Unfortunately this is not possible, as our payment system does not allow the option to send an invoice before payment has been received.

You will receive a confirmation e-mail that includes your invoice.